Frequently Asked Questions
- Check-in time: From 4:00 PM onwards. The keys will be available in your assigned box until 12:00 PM the following day.
- Access system: We use a self check-in system with lockboxes.
- Codes delivery: You will receive your box number and access code only on the day of your arrival from 4:00 PM onwards, unless an early check-in has been previously granted. This information will be available in the "Key" section of your GuestApp.
- Location of the keys: For most accommodations, the boxes are located in a central point in Sitges. You must go there first to collect them and then proceed to your accommodation (which is usually a few minutes' walk away). A small number of properties have the lockbox in the same building. You will receive the exact details in your arrival instructions available in your GuestApp.
- Arrival at the pick-up point: You can arrive on foot in a few minutes from the train station or the bus stop. If you come by car or taxi, it is possible to stop for a moment right in front to pick up the keys.
- If you travel by car: If you have reserved parking with us, we recommend picking up the keys first, going to the accommodation to unload luggage, and finally parking. The garage remote control will be inside the box along with the keys.
- Courtesy Option (Free): We allow you to enter at 2:00 PM at no additional cost, provided the accommodation is ready and there is no departure of other guests that same day. Important: We can only confirm this option 24 hours before your arrival. We cannot attend requests before this period as we depend on the cleaning schedule.
- Extended Option (Paid): If you need to enter from 11:00 AM, you can request it subject to availability. This option carries a supplement of between €50 and €300 depending on the size and type of accommodation.
You will receive a reminder a few days before your trip and the final access instructions the very day of your arrival.
By mandate of current legislation in Spain, it is compulsory to register all guests (adults and minors) before entry. This information is securely sent to the competent authorities. Registration is available thru your Guest app link which will be sent to you before arrival. All guests must be duly registered in order to access the property!
We have an optional Meet & Greet service with face-to-face assistance. It is subject to specific schedules, upon prior request, and carries an additional cost.
You will find the access data visible inside the apartment, also in the router itself and also detailed in your GuestApp.
Yes, all our properties have air conditioning with a hot/cold pump to guarantee your comfort all year round.
Yes, you have both items available inside the accommodation.
Yes, we have cribs and high chairs available upon prior request. The first set of crib and high chair is free of charge, provided they are requested at least 24 hours before your arrival. If requested after check-in, a supplement will apply as the cleaning team charges for this extra trip. If you need more than one crib, a supplement will also apply.
Are there cleanings included during my stay?
Your rate exclusively includes the final cleaning after your departure. If you wish to hire additional cleaning services during your stay, you can request it from us with a supplement.
What do I do if something in the accommodation doesn't work?
Please let us know through our contact channels as soon as possible. Our maintenance team will take care of solving it at the earliest.
Why am I asked to pay a tourist tax if I have already paid for my whole stay?
The Tourist Tax is a compulsory regional tax of the Generalitat de Catalunya applied per person and night. This amount is not included in the price of booking platforms and must be paid before your arrival.
Do I have to pay any kind of deposit? How much is it, how is it paid, and when is it returned?
- For daily/short stays: Before your arrival, we will perform a pre-authorization (temporary hold) on your credit card. If at the end of the stay no damage has occurred to the property, the release is automatic. The time it takes to reflect again in your account depends exclusively on your bank's processing times. No additional deposit is required for bringing a pet on daily or short stays.
- For monthly or seasonal stays: Before your arrival, we will make a charge to your credit card. If, at the end of the stay, there are no damages to the property and no outstanding utility payments (electricity, water, cleanings), the deposit will be refunded to the same card. In this case, the refund processing time is approximately 30 days because we must receive the final utility bills for electricity, water, and gas from the corresponding companies. In the case of bringing pet(s), the security deposit is increased by 50%.
Are pets allowed?
Of course! We are a 100% pet-friendly company. Please consider the following rules:
- Only dogs and cats are allowed.
- A maximum of two small pets (up to 10 kg each) or a single medium/large breed pet (from 10 kg and above) is allowed.
- For daily/short stays: We apply a daily supplement per pet. This supplement is €20/night per pet.
- For monthly or seasonal stays: The supplement is €350/month per pet, with a maximum cap of €500 per stay and per pet regardless of the total length of the stay.
Is smoking allowed in the accommodation?
No. Smoking is strictly prohibited inside all our accommodations.
Can I invite friends or hold small gatherings?
No. It is totally forbidden to hold parties, exceed the maximum capacity of the property, or allow access to people who are not duly registered in the reservation.
What are the mandatory quiet hours?
To guarantee good coexistence with neighbors, the mandatory hours of silence are from 10:00 PM to 8:00 AM.
Where should I throw the trash and how is it recycled?
You will find recycling containers on the public street. Please note that in some pedestrian streets in the historic center, mobile quick-collection platforms are used, which are only available from 8:00 PM to 4:00 AM.
Where can I park my car?
Sitges Spaces puts at your disposal private garage spaces upon prior request and subject to availability (spaces are limited). The supplement is €20/night. Alternatively, the town has several public paid car parks and regulated street parking zones.
We put our virtual concierge at your disposal. Additionally, the Sitges Spaces human team will be delighted to assist you. However, it is essential that you consider the following depending on the time and type of inquiry:
- During office hours: You can communicate with us via text messages, email, or WhatsApp. These channels are monitored exclusively during this schedule.
- Outside office hours (EMERGENCIES only): The 24/7 emergency service is available only via telephone call to our customer service number: +34 665 995 829. Written messages are not checked out of hours.
What do we consider an "emergency" outside office hours?
- Medical, police, fire, or robbery emergencies (remember to call 112 first if necessary).
- Total cutoff of electrical supply on the property or that the guest cannot access the accommodation.
Any other matter (doubts about Wi-Fi, lack of towels, recommendations, etc.) is not considered an emergency and will be managed and answered the next day during standard office hours.
The departure limit time is 10:00 AM. Before leaving, we ask you to follow these simple steps:
- Take out the trash and deposit it in the corresponding container.
- Turn off the lights and the air conditioning system.
- Leave the apartment in a reasonable state of order.
- Deposit both copies of the keys on the dining table and send us a confirmation photo via chat. There is no need to return the keys to the collection point you used for check-in. For your convenience, you can leave them inside the apartment.
Do I have to clean the apartment before leaving?
It is not necessary to perform a deep clean, but we do appeal to your responsibility to leave the property in a reasonable state of order, having removed the trash and washed the used dishes.
- For medical, fire, or citizen security emergencies, call 112 directly (emergency number in Spain).
- For serious incidents related to the accommodation described in the emergencies section, our attention telephone (+34 665 995 829) remains at your full disposal 24/7.